Incidents and maintenance reported on status page for Ambassador Health https://status.ambassadorhealth.com/ https://d1lppblt9t2x15.cloudfront.net/logos/64b445ce49fad0624d913dfd83a2d5ea.png https://status.ambassadorhealth.com/ en https://status.ambassadorhealth.com/incident/1106942 Wed, 28 Oct 2026 16:46:53 -0000 https://status.ambassadorhealth.com/incident/1106942#897a7cf4851bc398debe95d25bc72c6bb466b3aee6d918759315582871856089 Incident There is a known issue where if a SSO user logs in to a computer and the session times out or the user closes out of MatrixCare without logging off and a non-SSO user attempts to log in it will display Invalid username/password. There are several workarounds including: clearing cache and cookies (for directions on how to clear cache/cookies, see below), utilizing a different browser, and/or ensuring the prior user utilizes the Log Off option versus letting the system time out or closing out of MatrixCare without logging out. This is scheduled to be resolved with the 2026.11 release.  How to clear cache/cookies Google Chrome: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_To_Clear_Browsing_Data_In_Google_Chrome__x6GurF3iQ2ClC93WZNK-Gw How to clear cache/cookies Microsoft Edge: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_To_Clear_Browsing_Data_In_Microsoft_Edge__GnqOwFU9QPSkZ6Uvz7SwLQ https://status.ambassadorhealth.com/incident/1097351 Wed, 28 Oct 2026 15:03:14 -0000 https://status.ambassadorhealth.com/incident/1097351#40baeb9aedf9c6c2c4bac0ba4125045f170383fdba93886c4b9a6c8201786202 Incident After working with NetHealth this has finally been resolved. https://status.ambassadorhealth.com/maintenance/1098015 Fri, 23 Oct 2026 17:00:00 -0000 https://status.ambassadorhealth.com/incident/1098015#1db88f8277fa1dc3d7386a17bc8305a4162e80e6dec1caef8f39531c0f8672a9 Maintenance Maintenance completed https://status.ambassadorhealth.com/incident/1091290 Fri, 23 Oct 2026 12:21:27 -0000 https://status.ambassadorhealth.com/incident/1091290#9d142299d2abd8ea686596d33f734f835c8d8b3e1703d3a8a4074b587d75bed9 Incident UPDATE: Bizco Patch Update – WiFi Connection Issues We have been informed by Bizco that the issue with the recent patch update causing WiFi connectivity problems has been resolved. At this time, you may proceed with installing the update when prompted, and it is no longer necessary to defer the installation. If you experience any WiFi connectivity issues after installing the update, please contact Bizco directly for assistance. Bizco Support: 402-323-4800 (Press 1 for Technical Support) Reference Ticket: T20261019.0197 When calling, please reference the ticket number above and explain that you are experiencing WiFi connectivity issues following the patch update. Thank you for your patience and cooperation as we worked through this issue! https://status.ambassadorhealth.com/maintenance/1098015 Wed, 21 Oct 2026 20:52:29 -0000 https://status.ambassadorhealth.com/incident/1098015#b311d26dc01a1a3cc41eab41a707758fa65868ac00a574ef33c09cb1339c4656 Maintenance If you use the software/site called RePortal (financial reports, HR reports, various reports that pulls data from LPC cloud), please note that the program will be unavailable on the below date and time as Harrison from MatrixCare will be doing an update to the system. It should only take about 30 minutes to complete, however, you won't be able to log into the system during that time. RePortal Upgrade: Friday 10/23 from 11:00 AM to 11:30 AM (12:00 PM to be safe) 🙂 If you do not know what RePortal is 🙂 you most likely don't use this and you can ignore, thanks! https://status.ambassadorhealth.com/incident/1097351 Wed, 21 Oct 2026 14:11:53 -0000 https://status.ambassadorhealth.com/incident/1097351#1a4d279e08aca26d92ba762e5815e857c363941a66f4da702ba9298df41405de Incident NetHealth is having a problem pushing over documents to MatrixCare since the implementation. I am working with them to get this resolved. Thank you https://status.ambassadorhealth.com/incident/1091290 Mon, 19 Oct 2026 18:28:15 -0000 https://status.ambassadorhealth.com/incident/1091290#1471eaa4f892ec368ec47193103e7ecf788b926f5b20ead456cb485e3f2859fa Incident UPDATE: Bizco Patch Update – WiFi Connection Issues For the time being, please continue deferring the Bizco update/restart notification when it appears on your computer. You can defer the update up to 29 times before it will automatically install. According to Bizco, the patch update causing WiFi connectivity issues is only expected to affect approximately 10 computers company-wide. However, we have already experienced this issue on more than 10 computers following the update. If the update installs and your computer is no longer able to connect to WiFi, please contact Bizco directly to have them uninstall the problematic patch. Bizco Support: 402-323-4800 (Press 1 for Technical Support) Reference Ticket: T20261019.0197 Please let them know that your computer is experiencing the same WiFi connectivity issue caused by the patch update referenced in this ticket. I will provide another update as soon as we have more information or a permanent resolution. Thank you for your patience and cooperation! https://status.ambassadorhealth.com/incident/1091290 Fri, 16 Oct 2026 16:00:00 -0000 https://status.ambassadorhealth.com/incident/1091290#82ff3ce36db0a80640a224d8646c01ecc7f34c754a2929c8c5d4b5d963c8aab5 Incident if your computer is unable to connect to WiFi it is likely due to a patch update the computer did with the Bizco update/restart (pictured below). Unfortunately, I cannot roll back the update and Bizco has to log in to do that.  If you are having this issue, please call Bizco at 402-323-4800 (press 1 for tech support) and give them this ticket number: T20261015.0124, let them know your computer is doing the same thing as the one on the ticket (patch update applied caused WiFi connection issues) Let them know your computer is having the same issue as the one on this ticket and they should be able to help you! Thank you! https://status.ambassadorhealth.com/incident/1091290 Fri, 16 Oct 2026 01:09:22 -0000 https://status.ambassadorhealth.com/incident/1091290#06feff96ac19ee9e1d2ef4f7108f77268a4973cc6c632254212fe8b083537e54 Incident Bizco has identified the patch update that caused the WiFi connection issue. They are attempting to roll this back on anybody that went through with the update. https://status.ambassadorhealth.com/incident/1091290 Thu, 15 Oct 2026 17:28:25 -0000 https://status.ambassadorhealth.com/incident/1091290#782d127edc5a7125cb228d6ef9d2a307eb961164562eba828dff298b36622c80 Incident IF YOU RECEIVE BIZCO POPUP TO INSTALL UPDATES/REBOOT COMPUTER DO NOT CLICK RESTART. CLICK "REMIND ME LATER" After users completed the update, they no longer had the ability to connect to WiFi. Bizco is looking at the update & rolling out a fix as soon as they find one. Thank you https://status.ambassadorhealth.com/incident/1084499 Fri, 09 Oct 2026 15:59:09 -0000 https://status.ambassadorhealth.com/incident/1084499#26c5b73d550096badef55d9e2e4e2d860742ec9155ad55930a9574535929e0f7 Incident This is fully resolved after a manual reboot of all the phones. https://status.ambassadorhealth.com/incident/1084499 Wed, 07 Oct 2026 22:47:00 -0000 https://status.ambassadorhealth.com/incident/1084499#2c65c213ed2749a4619ae861559bbeb59f6732df7aec55659556ddaf6fd0b6d6 Incident TANC network traffic issues are causing company wide intermittent phone issues. Some phones are continually re-booting. Others are only able to make outbound calls. We are working with Bizco and High Point Networks to get this resolved. https://status.ambassadorhealth.com/incident/1078514 Wed, 30 Sep 2026 19:17:00 -0000 https://status.ambassadorhealth.com/incident/1078514#834cf3df0cbc0eb17a292777f6c9bd4fd484d7bc83a872190b1066801640656f Incident Resolved. https://status.ambassadorhealth.com/incident/1078514 Wed, 30 Sep 2026 17:29:00 -0000 https://status.ambassadorhealth.com/incident/1078514#9b5eefea69278948dfa781a7882b0516824aa6a7337c30605fc681b5e202e152 Incident Fax Auto-Printing (eGoldFax) is having trouble due to their recent update (9/30) I am working with eGoldFax for a resolution. PLEASE CHECK THE FAX EMAILS AT THIS TIME. https://status.ambassadorhealth.com/incident/1073989 Fri, 25 Sep 2026 21:48:00 -0000 https://status.ambassadorhealth.com/incident/1073989#d02412604369e9ad6692861c1c9a46a299da5e1e292b2d46a0164f99e7c37422 Incident Connectivity issues Incident resolved Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported. We will continue to monitor performance closely. https://status.ambassadorhealth.com/incident/1073989 Fri, 25 Sep 2026 15:59:00 -0000 https://status.ambassadorhealth.com/incident/1073989#518061ee97ce49c00933c093541356d5d90543e6648d54e4d9f1289d4807c128 Incident Scan to Email Possible Issues due to SMTP2GO Service Connectivity issues New incident: Identified Some customers are experiencing timeouts and intermittent connection issues. We have deployed a planned frontend database speed improvement and are actively monitoring performance while continuing to investigate. Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA https://status.ambassadorhealth.com/incident/1072305 Thu, 24 Sep 2026 12:28:00 -0000 https://status.ambassadorhealth.com/incident/1072305#34181ef2df91a96cf5876e166f49e25db20192eaf67e752e45df2011bab0edc9 Incident Per SMTP2GO (the service that is used for scan to email) their issue has been resolved. "Activity" Reporting Delay Incident resolved This incident has been resolved. If you encounter any emails displaying as “Processed” only moving forward, please reach out to our support team for assistance. https://status.ambassadorhealth.com/incident/1072305 Wed, 23 Sep 2026 16:31:00 -0000 https://status.ambassadorhealth.com/incident/1072305#4d1da7a4e7b4d7c8d9705997fa0526c536246b6ae1171d954dcc4d34e943d4f2 Incident The service that is used for scan to email (SMTP2GO) Has sent out this notice which may or may not cause scan to email issues: ["Activity" Reporting Delay New incident: Investigating Users may notice that delivered emails are currently displaying as “Processed” within their Activity feeds. Our development team is actively investigating the issue and working to identify the cause] Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA https://status.ambassadorhealth.com/incident/1059992 Mon, 14 Sep 2026 12:52:00 -0000 https://status.ambassadorhealth.com/incident/1059992#1b3f1262611523b93cc83e835aedbb503b78b867776b434bddecc1d698440fe3 Incident The SMTP2go service was resolved on Friday 9/11, and scan to email should be working now. Thank you https://status.ambassadorhealth.com/incident/1059992 Fri, 11 Sep 2026 19:50:00 -0000 https://status.ambassadorhealth.com/incident/1059992#f84bcb19562b8aceab005a5876775ec4cabb436675c2bf9dd2c7989a6394b877 Incident Update from Bizco: Hi Shannon, We believe we have identified the issue but I will need to escalate this ticket to your Bizco engineer, Brandon for further action. Please let me know if you have any questions! Thanks, --------------------------------------- Danielle Steadman Bizco Technologies Scan to email continues to be down. Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA https://status.ambassadorhealth.com/incident/1059992 Fri, 11 Sep 2026 16:49:00 -0000 https://status.ambassadorhealth.com/incident/1059992#64bf97eb3de5500984e462cf28272efe6fd4872f0a64a4653b0fea37782aaa25 Incident Bizco is currently working on the SMTP2Go service which is what coordinates our scanning to email. Once they find a resolution for this the scan to email should be resolved. Scan to email continues to be down. Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA https://status.ambassadorhealth.com/incident/1059992 Fri, 11 Sep 2026 15:31:00 -0000 https://status.ambassadorhealth.com/incident/1059992#688c8a551c818bf3bc57b8cabd2c84c5b3b62958c9559b054051fffc373255f7 Incident Scanning to e-mail is down and Bizco is working on a fix. They are to call me back as soon as they can. Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA https://status.ambassadorhealth.com/incident/1057902 Thu, 10 Sep 2026 19:33:00 -0000 https://status.ambassadorhealth.com/incident/1057902#56296781f1e4512f6956325362e052b3d32e1e6aca3a91d48d71cb7d1f25dd83 Incident If your CCD is not generating in MatrixCare and you are receiving an error, it is most likely due to resident vitals (specifically weights) being charted in both pounds and kilograms. Once these are amended within the resident vitals screen or within the actual eMAR order they belong to (see directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Amend_Medication_Administrations_in_MatrixCare_Fixes_getting_stuck_on_follow-up_in_eMAR__4UnhpH90TOW_cBK1mWMziA ) then the CCD should generate correctly. https://status.ambassadorhealth.com/incident/1057104 Wed, 09 Sep 2026 16:41:00 -0000 https://status.ambassadorhealth.com/incident/1057104#899a7cd6065121f28c38be260db724dc4a8aa79a34ccc039eda8274f062dbc2a Incident Certificate was installed correctly. Micollab service restarted and running. https://status.ambassadorhealth.com/incident/1057902 Wed, 09 Sep 2026 16:39:00 -0000 https://status.ambassadorhealth.com/incident/1057902#e5f954b7f7773878768bcb358846ba64c7c0ed2132e7e61ab8eed8abb55f9ba2 Incident If your CCD is not generating in MatrixCare and you are receiving an error, it is most likely due to resident vitals (specifically weights) being charted in both pounds and kilograms. Once these are amended within the resident vitals screen or within the actual eMAR order they belong to (see directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Amend_Medication_Administrations_in_MatrixCare_Fixes_getting_stuck_on_follow-up_in_eMAR__4UnhpH90TOW_cBK1mWMziA ) then the CCD should generate correctly. https://status.ambassadorhealth.com/incident/1057902 Wed, 09 Sep 2026 15:17:00 -0000 https://status.ambassadorhealth.com/incident/1057902#1c39e508e7e157203f802cd3f334d6ec3c5f6362eafec1b8af8c5e7926848616 Incident MatrixCare Continuity of Care Documents when printing are receiving an error. I attempted to contact MatrixCare support but their call center said they "aren't receiving calls at this time" which makes me think they are getting bombarded with calls reporting the same. I have opened an online ticket. Case number: 04514593 https://status.ambassadorhealth.com/incident/1057104 Tue, 08 Sep 2026 19:56:00 -0000 https://status.ambassadorhealth.com/incident/1057104#5486b4bf4cad8910d1fe66a2b4c797b1093ce20cad484a90989dc7b9166b57d0 Incident Bizco is awaiting the certificate approval from the third party and will let me know when this is ready to be installed. https://status.ambassadorhealth.com/incident/1057134 Tue, 08 Sep 2026 19:46:00 -0000 https://status.ambassadorhealth.com/incident/1057134#78e87bcf3f2effbc40ff481343cfd922660be1168e72ee9714dd4ef9170b005f Incident No Network faults were detected. Internet hub is now stable. This is resolved. https://status.ambassadorhealth.com/incident/1057104 Tue, 08 Sep 2026 18:51:00 -0000 https://status.ambassadorhealth.com/incident/1057104#4614a34d68d6de0db1ae939ba25a228ba6ee3c6f374b1daf2059d6ed5ff09c4a Incident Certificate on MiCollab server expired 9/5/26. Notified by staff that they received notice that "Server Certificate has expired – mbg.ambhealthsys.com" Contacted HighPoint and Bizco. Bizco renewed cert and is working with HighPoint to get this updated in the server. https://status.ambassadorhealth.com/incident/1043853 Thu, 03 Sep 2026 20:13:00 -0000 https://status.ambassadorhealth.com/incident/1043853#c7e97a3325515cd45fe996b7e4031ac245b91aabdebae46be22a687cff617cf3 Incident Microsoft: Based on our telemetry all previously impacted services have remained healthy since impact was remediated on Thursday, September 3, 2026 at 5:00 AM CDT https://status.ambassadorhealth.com/incident/1043853 Wed, 02 Sep 2026 14:13:00 -0000 https://status.ambassadorhealth.com/incident/1043853#50a966dbbbae579f47785b56b9bf5013f6e760aeb8c181aa83e2623871506c05 Incident Our telemetry indicates service availability remains stable above 99 percent, and we expect the majority of users should no longer be seeing impact from this issue. Our continued focus is on balancing the implementation of our fixes across remaining portions of affected infrastructure to ensure persistent recovery, with added attention on ensuring withstanding recovery of scenarios dependent on REST and Graph API connection methods.