If your CCD is not generating in MatrixCare and you are receiving an error, it is most likely due to resident vitals (specifically weights) being charted in both pounds and kilograms. Once these are amended within the resident vitals screen or within the actual eMAR order they belong to (see directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Amend_Medication_Administrations_in_MatrixCare_Fixes_getting_stuck_on_follow-up_in_eMAR__4UnhpH90TOW_cBK1mWMziA ) then the CCD should generate correctly.

If your CCD is not generating in MatrixCare and you are receiving an error, it is most likely due to resident vitals (specifically weights) being charted in both pounds and kilograms. Once these are amended within the resident vitals screen or within the actual eMAR order they belong to (see directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Amend_Medication_Administrations_in_MatrixCare_Fixes_getting_stuck_on_follow-up_in_eMAR__4UnhpH90TOW_cBK1mWMziA ) then the CCD should generate correctly.

MatrixCare Continuity of Care Documents when printing are receiving an error. I attempted to contact MatrixCare support but their call center said they "aren't receiving calls at this time" which makes me think they are getting bombarded with calls reporting the same. I have opened an online ticket. Case number: 04514593