Previous incidents

There is a known issue where if a SSO user logs in to a computer and the session times out or the user closes out of MatrixCare without logging off and a non-SSO user attempts to log in it will display Invalid username/password. There are several workarounds including: clearing cache and cookies (for directions on how to clear cache/cookies, see below), utilizing a different browser, and/or ensuring the prior user utilizes the Log Off option versus letting the system time out or closing out o...

After working with NetHealth this has finally been resolved.

UPDATE: Bizco Patch Update – WiFi Connection Issues

We have been informed by Bizco that the issue with the recent patch update causing WiFi connectivity problems has been resolved.

At this time, you may proceed with installing the update when prompted, and it is no longer necessary to defer the installation.

If you experience any WiFi connectivity issues after installing the update, please contact Bizco directly for assistance.

Bizco Support: 402-323-4800 (Press 1 for Technical Support)
R...

This is fully resolved after a manual reboot of all the phones.

Resolved.

Connectivity issues
Incident resolved
Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported.

We will continue to monitor performance closely.

Per SMTP2GO (the service that is used for scan to email) their issue has been resolved.

"Activity" Reporting Delay
Incident resolved
This incident has been resolved. If you encounter any emails displaying as “Processed” only moving forward, please reach out to our support team for assistance.

The SMTP2go service was resolved on Friday 9/11, and scan to email should be working now. Thank you

If your CCD is not generating in MatrixCare and you are receiving an error, it is most likely due to resident vitals (specifically weights) being charted in both pounds and kilograms. Once these are amended within the resident vitals screen or within the actual eMAR order they belong to (see directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Amend_Medication_Administrations_in_MatrixCare_Fixes_getting_stuck_on_follow-up_in_eMAR__4UnhpH90TOW_cBK1mWMziA ) then the CCD shou...

Certificate was installed correctly. Micollab service restarted and running.

No Network faults were detected. Internet hub is now stable. This is resolved.