Possible issues with Scan to Email
Resolved
Sep 24, 2026 at 12:28pm UTC
Per SMTP2GO (the service that is used for scan to email) their issue has been resolved.
"Activity" Reporting Delay
Incident resolved
This incident has been resolved. If you encounter any emails displaying as “Processed” only moving forward, please reach out to our support team for assistance.
Affected services
Scanning - COMPANY WIDE
Scanning - Lincoln Location
Scanning - Nebraska City Location
Scanning - Omaha Location
Scanning - Sidney Location
Scanning - Home Office Location
Created
Sep 23, 2026 at 4:31pm UTC
The service that is used for scan to email (SMTP2GO) Has sent out this notice which may or may not cause scan to email issues:
["Activity" Reporting Delay
New incident: Investigating
Users may notice that delivered emails are currently displaying as “Processed” within their Activity feeds. Our development team is actively investigating the issue and working to identify the cause]
Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA
Affected services
Scanning - COMPANY WIDE
Scanning - Lincoln Location
Scanning - Nebraska City Location
Scanning - Omaha Location
Scanning - Sidney Location
Scanning - Home Office Location