Connectivity issues
Incident resolved
Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported.

We will continue to monitor performance closely.

Scan to Email Possible Issues due to SMTP2GO Service

Connectivity issues
New incident: Identified
Some customers are experiencing timeouts and intermittent connection issues. We have deployed a planned frontend database speed improvement and are actively monitoring performance while continuing to investigate.

Scanning to network folder is currently up and working. As always, you can use your scan to your own private network folder (scan box) with no delay/issues. Please see the directions linked below on how to use that feature! This is the preferred method of scanning. Directions: https://scribehow.com/o/wc_lYQWZRVO4AJG_Hngezg/viewer/How_to_Scan_to_Network_Folder__5CT-wrDDTQ-3ec1k9TUDVA